Prioritizing Key Performance Indicator For Small State-owned Airport Operation Based On Topsis. A Case Of Paro International Airport, Bhutan

Pema Wangdra, Narat Hasachoo, Pornwasin Sirisawat

Abstract


With the drastic increase in global air transport, the operation of airports must weigh theiroperational performance and efficiency from time to time to regulate if the goals are being accomplished and how far they achieved compared to the best practices around the world. The main purpose of this paper is twofold. Firstly, to prioritize the key performance indicators (KPIs) for the selected key performing areas (KPAs) that can analyze and identify the determinant key performance indicators for small state-owned airports which can provide decision makers in Bhutan a useful and concrete structure to evaluate and monitor performance over the time. The other drive is to use the TOPSIS, a multi criteria decision analysis (MCDA) tools method to rank the weights of the KPIs to KPAs to assess overall airport performance based on the complete airport operation in small airports where no major involvements from global aviation organizations. The finding shows that the prioritized KPIs across key performing areas has the significant influence on the airport operation performance measurement at Paro International Airport.


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