GANCANG ARON: Public Service Innovation as an Effort to Improve Health Services in Blambangan Regional General Hospital.

Rafi Riyanto, Nur Alif, Fiyan A, Pandu W

Abstract


Blambangan Regional General Hospital had created an innovation to improve their health services called Gancang Aron. Gancang Aron is launched by the Local Government collaborated with private sector, GO-JEK. With this program, the patients only stay at home and the drug will be delivered by Go-jek drivers who have been specially trained for safe drug delivery. Therefore, they do not have to wait and go to Blambangan Regional General Hospital, because the drug will be delivered. The objectives of this study were to describe the utilization of public service innovation in Banyuwangi Regency, called Gancang Aron. This study is a descriptive qualitative research using primary data in the form of interviews with informants in the field, collection of related organizational documents and supported by the use of literature data. The innovation of Gancang Aron is not a single innovation that only occurs in the service department, it means there is involvement between actors in certain areas that contribute to the emergence of these innovative practices.


Full Text:

PDF

References


Admin. (2018, August 1). Inovasi Gancang Aron Masuk Jajaran Inovasi Terbaik Se-Indonesia. Retrieved from

http://dinkes.banyuwangikab.go.id/portal/inovasi-gancang-aron-masuk-jajaran-inovasi-terbaik-se-

indonesia/

Birkland, Thomas A. 2015. An Introduction to the Policy Process: Thories, Concepts, and Models of Public Policy Making, Third Edition. London: Routledge.

Borins, Sandford. 2001. Encouraging innovation in the public sector. Journal of Intellectual Capital, Vol. 2 (3): 310 – 319. http://dx.doi.org/10.1108/14691930110400128.

Huberman, A. Michael and Miles, Matthew B. 1983. Drawing Valid Meaning from Qualitative Data: Some Techniques of Data Reduction and Display. Quality and Quantity, 17:281-339 281.

Mindarti, Lely Indah dan Juniar, Arya Pratista Azaria. 2018. Inovasi Layanan Kesehatan Berbasis E-Government (Studi Pada Puskesmas Kecamatan Kepanjen Kabupaten Malang). Journal of Public Sector Innovation Vol 3( 1): 19-27.

Moenir, HAS. 2001. Manajemen Pelayanan Umum di Indonesia. Jakarta: Bumi Aksara. Edisi V.

Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik

Wijayantio, Sri Wahyuni. 2018. Inovasi pada Sektor Pelayanan Publik: Jurnal Administraso Publik. Vol. 4, no. 4,

hlmn 39-52.

Windrum, P. 2008. Innovation and Entrepreneurship in Public Services. In Paul Windrum and Per Koch (Eds.),

Innovation in Public Sector Services: Entrepreneurship, Creativity and Management (pp. 3-20). Cheltenham, UK: Edward Elgar.


Refbacks

  • There are currently no refbacks.